How to Use the Orgnyz Help Portal?

Our support portal is here to make sure you always get the help you need. You can find answers quickly, browse helpful guides, or raise a ticket if you need personal assistance.

How to Use the Support Portal?

1. Search for Answers

At the top of the support home page, you will see a search bar. Type in your question or a keyword (for example: “reset password” or “setup menu”) and hit enter. You will get a list of relevant help articles.

2. Browse Knowledge Base

Below the search bar, click Browse Articles to explore all available guides and best practices. This section includes:

• Getting started articles

• Setup guides for restaurant info, tables, and menu

• Troubleshooting tips

3. Submit a Ticket

If you can’t find what you are looking for, you can raise a support ticket.

1. Click Submit a Ticket at the top right of the page.

2. Fill in the required fields:

   • Email ID: Enter your email so we can contact you.

   • Subject: A short title for your issue (for example: “Unable to add table”).

   • Business Type: Select your restaurant/business type.

   • Description: Provide as much detail as possible about the issue.

3. (Optional) Attach a screenshot to help our team understand your problem faster.

4. Complete the captcha and click Submit.

Once submitted, you will receive an email confirmation. Our support team will get back to you as soon as possible.

4. Track Your Tickets

You can log in anytime to see the status of your open tickets and respond to our support team directly.

Tip: Always check the Knowledge Base first before submitting a ticket. Most common issues are already documented with step-by-step solutions, which can save you time.